Cancellation and Replacement Policy
At Shield Healthcare, we care deeply about your experience with our products and services. While our goal is always complete satisfaction, we understand that issues may occasionally arise. This Replacement Policy outlines when and how you can request cancellation and replacements for orders placed on https://shop.shieldhealthcare.in
1. Order Cancellations
- You may cancel your order anytime before it is dispatched.
- Once dispatched, cancellations are no longer possible.
- To request a cancellation, please contact our support team via the Contact Us or Email
2. Replacement Eligibility
We offer replacements only in the following cases:
- You received a damaged product
- You received a wrong product
Conditions:
- You must notify us within 7 days of delivery
- Product must be unused and in original packaging
- Include photographic evidence when contacting us
We do not accept replacements for:
- Opened or used products
- Change of mind or dissatisfaction with results (unless medically justified and verified)
3. Replacement Process
If your return is approved:
- We will arrange free replacement pickup for eligible cases (damaged/wrong product only)
- Once received and verified, your replacement will be processed and shipped.
4. Replacement Timelines
Please allow 5–7 business days for the replacement to reflect in your account.
5. Contact for Assistance
For cancellation or replacement queries:
Email: helpdesk@shieldhealthcare.co.in
Contact No: 1800-425-6524